Returns and Refund Policy

Overview

In case of purchase of products via theweddingwinecompany.co.uk, the customer has the right to terminate the contract for a full refund without specifying the reason within 14 days. The cancellation period expires after 14 days from the day on which the user or a third party – other than the carrier and designated by the user – takes physical possession of the products. To exercise the right of cancellation, the customer is obliged to inform theweddingwinecompany.co.uk of their decision to cancel by sending an unequivocal statement to the listed contacts.

Returns add considerably to our overheads and as we endeavour to keep prices low our aim is to keep returns to an absolute minimum. We will collect any wines delivered either in error or in damaged condition. The carriage cost of all other returns shall be borne by the customer.

The wines to be returned need to be:
• Returned in complete original cases which are suitable for transport and re-sale
• In a fully saleable condition. All labels must be in good condition with seals and neck capsules still intact

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.